The 24/7 Voice & WhatsApp AI assistant that never misses a customer or deal.
Unite phone calls, WhatsApp, web chat, and email into a single autonomous operator. Fluent in Khaleeji Arabic and English, it answers questions, books appointments directly into your calendar, generates payment links, and syncs with your CRM around the clock.
Why Basira AI Assistant?
- Inbound Voice: Human-like voice telephony with sub-800ms responses
- WhatsApp Automation: Interactive menus, booking links & quote dispatch
- Unified Memory: Phone calls & WhatsApp chats share complete context
- Direct Scheduling: Books live slots into FrontDesk, Cal.com & Google
- Instant Payments: Dispatches Tap / SkipCash payment links during calls
- Zero Burnout: 100% coverage during peak hours, prayer times & weekends
A full-stack front office team in a single autonomous platform.
Unlike fragmented standalone chatbots or rigid IVR phone trees, Basira AI Assistant is a deeply integrated front-office operator that acts, books, bills, and remembers.
24/7 Autonomous Voice Telephony (Vox)
Answers inbound phone calls with natural, human-like voice cadence in Khaleeji Arabic and English. Sub-800ms latency, intelligent speech pacing, and natural interruptions.
- Sub-800ms conversational response
- Natural Khaleeji & English accents
- Seamless phone line integration
Unified WhatsApp Business Automation
Engages customers instantly on WhatsApp. Answers detailed service questions, shares interactive menus and catalogs, sends quotes, and handles booking confirmations.
- Instant WhatsApp inquiry triage
- Interactive catalog & media sharing
- Automated reminder sequences
Continuous Cross-Channel Memory
Phone calls and WhatsApp messages share one continuous brain. A caller on the phone receives a follow-up WhatsApp confirmation and quote seconds later with zero repeated questions.
- Unified context across phone & chat
- Caller ID to WhatsApp matching
- Zero redundant customer intake
Live Autonomous Appointment Scheduling
Checks real-time doctor, technician, or table availability and books confirmed slots directly into FrontDesk, Cal.com, Google Calendar, or ERPNext without human intervention.
- Real-time slot availability checks
- Direct bidirectional calendar sync
- Automated 24h/2h WhatsApp reminders
Instant Tap & SkipCash Payment Links
Generates and dispatches secure payment links (Apple Pay, Qatar NAPS, Visa, Mastercard) and PDF estimates directly via SMS or WhatsApp during or immediately after the interaction.
- Apple Pay & NAPS Qatar ready
- Instant PDF quote generation
- Automated payment reconciliation
Native GCC Dialect & English Fluency
Trained specifically on regional Qatari, Khaleeji, and Levantine colloquial Arabic, Modern Standard Arabic (MSA), and fluent English with effortless code-switching.
- Culturally nuanced Khaleeji Arabic
- Fluent bilingual code-switching
- Regional terminology comprehension
Smart Human Handoff & Warm Transfer
Detects complex negotiations, medical emergencies, or VIP clients and routes the call or chat to human staff with a pre-transcribed summary and intent profile.
- Warm SIP phone transfer
- Pre-loaded conversation summaries
- Sentiment & urgency detection
Automated CRM & Deal Logging
Automatically logs customer contact records, call recordings, conversation transcripts, lead qualification status, and deal stages directly into Basira CRM.
- Auto-creates leads & opportunities
- Full call audio & text transcripts
- Custom pipeline stage automation
After-Hours & Peak Overflow Protection
Never lose a customer during prayer times, weekend rushes, public holidays, or after 8 PM. Answers multiple simultaneous calls and chats with zero queue wait.
- Zero hold times & busy signals
- Infinite concurrent call capacity
- 100% after-hours capture
From knowledge intake to live in 48 hours.
We handle the entire setup: ingesting your catalogs, configuring SIP trunk routing, wiring the WhatsApp API, and stress-testing Arabic conversations before going live.
Knowledge Ingestion & FAQ Mapping
We ingest your service menu, pricing tiers, FAQs, doctor/expert schedules, and business qualification rules into the AI knowledge core.
Telephony & WhatsApp API Wiring
We connect your existing business phone numbers via SIP trunking and wire up the official WhatsApp Business Cloud API with zero downtime.
Dialect & Edge-Case Stress Testing
Our team runs dozens of simulated voice and chat test scenarios in Arabic and English, calibrating voice tone, interruption handling, and booking logic.
Supervised Soft Launch
The assistant goes live handling inbound inquiries alongside your reception team, with real-time staff oversight and warm escalation enabled.
Continuous Analytics & Weekly Tuning
We review call recordings, conversion metrics, and unrecognized questions weekly to continuously expand the assistant’s knowledge and accuracy.
Natural phone conversations with sub-800ms voice latency.
Most voice bots sound like robotic IVRs with awkward 3-second pauses. Basira's Vox telephony engine combines real-time streaming speech recognition with low-latency LLM orchestration and regional Arabic voice synthesis.
Callers experience natural back-and-forth dialogue, realistic conversational pacing, intelligent interruption handling, and zero robotic dead air.
Why Regional Voice Engineering Matters
- Bilingual Khaleeji & English Code-SwitchingUnderstands mixed Arabic-English phrases common in Qatar and GCC business environments.
- Intelligent Speech Interruption HandlingIf a caller interrupts with a new question, the assistant instantly pauses and adapts without talking over them.
- Direct SIP Trunk IntegrationHooks directly into your existing Ooredoo, Vodafone, or cloud PBX landline numbers with zero hardware required.
- Live Warm Staff HandoffRoutes high-stakes callers directly to human receptionists with pre-transcribed summaries displayed on screen.
Continuous Multi-Channel Memory
When a customer calls your hotline to enquire about an appointment, they automatically receive a WhatsApp confirmation seconds later with their booking details, location map, and payment link. If they reply on WhatsApp 3 days later, the assistant remembers their previous call.
- Unified caller ID to WhatsApp contact resolution
- Instant WhatsApp follow-up triggers post-phone call
- Persistent customer interaction history across all channels
- Zero repetitive question loops for returning clients
Autonomous Booking & Payment Execution
The assistant doesn't just provide answers — it takes action. It queries doctor or staff schedules in real time, locks the slot, sends a Tap / SkipCash payment link for consultation deposits, and updates your CRM pipeline without human intervention.
- Real-time slot locking across FrontDesk, Cal.com & Google
- Tap & SkipCash payment links sent via SMS/WhatsApp in seconds
- Automated invoice generation & WhatsApp receipt delivery
- Automated appointment status updates in Basira CRM
Measurable operational results in production.
How leading clinics, hospitality brands, and service contractors run 24/7 front offices with Basira AI Assistant.
Captured 160+ monthly after-hours bookings
Automated inbound patient phone calls after 7 PM and during weekends. Patients receive instant WhatsApp confirmation and pre-intake forms, cutting receptionist call burden by 70%.
Sub-60-second emergency technician dispatch
During 45°C summer peaks, the assistant triaged emergency AC breakdown calls, collected location pins on WhatsApp, and booked urgent dispatch slots with zero dropped calls.
Handled 3,100+ monthly reservation calls
Managed table bookings across 4 branches in Lusail and Doha. Handled dietary inquiries and table modifications with 100% reservation accuracy.
Instant 60-second lead qualification
Inbound portal leads received an immediate phone call or WhatsApp message within 60 seconds, scheduling private viewing tours directly into broker calendars.
Engineered for regional businesses with high customer inquiry volumes.
Deploy your 24/7 AI front office assistant in 48 hours.
Schedule a 15-minute voice and operations demo. We map your current call flows, demonstrate a live dialect call simulation, and provide a tailored deployment proposal.
48-Hour Setup · No Hardware Required · Zero Interruption to Existing Phone Lines